---
title: 'Troubleshooting & FAQ'
description: 'Quick answers when something doesn’t look right.'
canonical: 'https://www.gonurture.com/tutorials/assessments/troubleshooting'
siteGuide: 'https://www.gonurture.com/llms.txt'
---

Quick answers when something doesn’t look right.

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MathsScience

Showing 6 of 6 articles

[

### Why is Nurture generating questions at the wrong level?

What to check when questions come out too hard, too easy, or at the wrong qualification: it usually comes down to the curriculum boundary.

Teams & Canvas Teacher All subjects

](https://www.gonurture.com/tutorials/assessments/troubleshooting/why-is-nurture-generating-questions-at-the-wrong-level.md)

[

### Can I edit a task after it's been generated?

Yes: a generated task is a starting point you can review, change, and reshape with the Nurture AI Assistant before assigning.

Teams & Canvas Teacher All subjects

](https://www.gonurture.com/tutorials/assessments/troubleshooting/can-i-edit-a-task-after-its-been-generated.md)

[

### My uploaded rubric wasn't properly used in grading

What to check if grading doesn't seem to reflect the rubric or mark scheme you uploaded, and how to get it applied properly.

Teams & Canvas Teacher All subjects

](https://www.gonurture.com/tutorials/assessments/troubleshooting/my-uploaded-rubric-wasnt-used-in-grading.md)

[

### My student doesn't see their feedback

Why a student usually cannot see their feedback (reviewing and publishing are separate steps) and what to check.

Teams & Canvas Teacher All subjects

](https://www.gonurture.com/tutorials/assessments/troubleshooting/my-student-doesnt-see-their-feedback.md)

[

### Handling subscript, superscript, and scientific notation

Why photo or document uploads work best for subjects like Chemistry and Maths that need subscripts, superscripts, and worked steps.

Teams & Canvas TeacherMathsScience

](https://www.gonurture.com/tutorials/assessments/troubleshooting/handling-subscript-superscript-and-scientific-notation.md)

[

### Why doesn't feedback tell my student if their answer was right or wrong?

Why Nurture feedback deliberately avoids simple right/wrong marking, and how reflection-first helps students learn.

Teams & Canvas TeacherStudent All subjects

](https://www.gonurture.com/tutorials/assessments/troubleshooting/why-doesnt-feedback-say-right-or-wrong.md)