---
title: 'Troubleshooting & FAQ'
description: 'Quick answers when something is not working or not behaving how you would expect.'
canonical: 'https://www.gonurture.com/tutorials/signal/troubleshooting'
siteGuide: 'https://www.gonurture.com/llms.txt'
---

Quick answers when something is not working or not behaving how you would expect.

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Showing 5 of 5 articles

[

### My students can't join or log into a session

Stuck on a login screen? In most cases the fix is a two-click toggle: allow guest participants.

Teams & Canvas Teacher All subjects

](https://www.gonurture.com/tutorials/signal/troubleshooting/my-students-cant-join-or-log-into-a-session.md)

[

### How do I run a session again after it's ended?

You can't reopen an ended session — duplicate it and run the copy.

Teams & Canvas Teacher All subjects

](https://www.gonurture.com/tutorials/signal/troubleshooting/how-do-i-run-a-session-again-after-its-ended.md)

[

### How groups work

A group holds one class’s sessions. Open one and you get three tabs: Sessions, Insights and Members.

Teams & Canvas Teacher All subjects

](https://www.gonurture.com/tutorials/signal/troubleshooting/how-groups-work.md)

[

### Why does a correct guessed answer count as half?

Why the recommendation discounts a correct answer with no reasoning behind it, and how a guess gets flagged.

Teams & Canvas Teacher All subjects

](https://www.gonurture.com/tutorials/signal/troubleshooting/why-does-a-correct-guessed-answer-count-as-half.md)

[

### Why are low-effort explanations excluded from AI insights?

Stock non-answers dilute the AI summary, so they are left out of it — but nothing is deleted.

Teams & Canvas Teacher All subjects

](https://www.gonurture.com/tutorials/signal/troubleshooting/why-are-low-effort-explanations-excluded-from-ai-insights.md)